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Turn every happy customer into a 5 star review! Customers are 8 times more likely to respond to requests to review their experience with a Ford/Lincoln dealership if the request is sent immediately via a text message instead of an email sent hours later. FordDirect Live is built for frontline sales and services people, allowing them to send text messages to ask customers to review their experience, right after they purchased a vehicle or got their vehicle serviced.
Get the app today to:
- Invite your customers to review their experience on major review sites, right after a customer interaction.
- Generate tons of representative reviews on major review sites
- Improve the customer experience: Use feedback to make operational improvements and enhance the way your business runs.
- Compete with peers to get the most reviews: A leaderboard shows the top 100 people who’ve sent out the most requests and reviews.