Helpdesk, CRM, Meja Bantuan SMART, meja SMART CRM, SMART VoE.
SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* This app for employees to register their queries ,complaints & Appreciations to the employee relations department.
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating,responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.
Note:
Application by default points to SMART Service Desk - Test Servers.
You can change the URL settings. to your own server, after you log on to App, by changing the settings.
Test users are:
Username: employee
Password: 123456
Username: support
Password: 123456