SimplyConnect Mobile

Better Engage Customers with Business Texting

SimplyConnect provides nationwide text-enablement for any U.S.-based number through a user-friendly platform and API Integrations.

With our SMS and MMS messaging system, you can seamlessly send and receive messages via hybrid landline, toll-free and VoIP numbers in the U.S., Canada and many international destinations. Add customized greetings to your accounts to make them even more recognizable, then customize your messages with dynamic elements that recognize a variety of user preferences such as name, location, past conversations and more. Our SimplyConnect app is cloud-based and available on any device that has a browser - even on a personal computer at home.

Why SimplyConnect?

SimplyConnect is a comprehensive cloud messaging solution that lets you send and receive SMS and MMS messages from your business phone numbers, including traditional landlines. Use existing business phone numbers, or obtain new numbers, to connect with customers opening new communication avenues that reinforces your brand. Reach customers in their preferred medium: TEXT! With a host of features, SimplyConnect is the newest communication weapon for business.

Capabilities:

• Text-Enable Current Numbers

Use your existing business phone number to contact customers via SMS and MMS messages

• Engage Customers

Text promotions, track responses and ROI, and utilize customizable templates to make texts more personable

• Set Auto-Responses

Automatically respond to customers 24 hours a day with customized and suggested text responses

• Monitor Messages

Oversee all texts sent and received by your business from one account and receive email notification of unread messages

• Manage Contacts and Schedule Messages

Save customer contact information in a searchable database and schedule recurring messages

• Support Global Messaging

Enjoy seamless texting across multiple languages communicating with native speakers

• Resolve Customer Issues

Maintain records and history of customer interactions for issue resolution or new opportunities

• Ensure Compliance

Send text messages that adhere to CTIA, telecom industry organization that defines messaging Best Practices and guidelines

How is SimplyConnect Implemented?

Simple and fast. Use an existing number or procure a new number from NUSO. Then, sign into your portal from any browser or download the application to your iOS or Android phone. Start sending and receiving SMS and MMS messages on your local business number or your toll-free number.

SimplyConnect Use Cases

Multiple Number Assignments

• Support center managers can assign multiple text-enabled phone numbers to multiple users across different shifts to ensure that there are no gaps in coverage.

• Text marketing campaigns across multiple regions and track performance by assigning different local numbers for each region.

• Multiple agents can view or respond to activity on a single text thread from their business number.

Message Blasts

• Want to take a poll? A business can text customers en masse and set up an auto-response for those who reply.

• Set up text distribution lists to send targeted messages to specific groups.

Message Archiving

• Businesses can search historical text archives for compliance and auditing.

• Customer service teams can access text history to reference and resolve customer issues.

Business Texting Facts:

Texts Are More Engaging

• 99% are opened by users

• 95% of texts are read in less than 3 minutes

• 45% of texts receive a response

Texts Resolve Issues Faster than Phone Calls

• Texting is 10x faster than calling

• Average text response time is 90 seconds or less

• Text messages are read in under 5 seconds, on average

Texting is Preferred in the United States

• 90% of consumers want to use texting to reach businesses

• 50-65% of people prefer texts over calls