Smartchat

Smartchat is a comprehensive and integrated omnichannel communication that seeks to offer a fluid and consistent experience to customers across multiple communication channels. In this context, an omnichannel with several communication channels, such as Facebook, Instagram, Google Business, Telegram, email, internal chat, Messenger and website, is capable of providing a wide range of options so that customers can communicate convenient and efficient.

On Facebook and Instagram, customers can interact through direct messages, comments on publications and even specific ads, allowing the company to be present on the most popular social networks. Google Business also plays an important role, providing essential business information and allowing customers to ask questions directly through this channel.

Telegram is an instant messaging platform that offers the possibility of sending individual or group messages, allowing for more direct and personalized communication. E-mail is still a widely used tool for formal communication and transmission of more detailed information.

Internal chat is a valuable option for real-time interactions within the work environment, allowing the company's team to communicate quickly and effectively, sharing information and solving internal problems.

Messenger is a Facebook instant messaging platform that offers fast and direct communication with customers, allowing them to send text messages, images, videos and links.

Finally, the company's website is a key omnichannel presence, functioning as a central hub for customers to find information about products, services, contacts and other important interactions.

By utilizing a variety of communication channels, an omnichannel gives customers the freedom to choose how and when they want to interact with the company, providing a cohesive and personalized experience across all touchpoints. This contributes to increasing customer engagement, improving satisfaction and strengthening the relationship with the brand.