Worktual Contact Center

Worktual Contact Center platform provides an AI-charged customer experience with full-service omnichannel capabilities for seamless customer engagement.

AI power at your fingertips

The Worktual Chatbot/Contact Centre app allows full access to our sophisticated AI-powered customer support solutions platform so you can help your customers anywhere, anytime.

Download the Worktual Chatbot/Contact Centre app today.

Supercharge your customer experience and satisfaction with Worktual's powerful CXAI technology

We’ve been doing this for over 20 years. Firstly as a communication network, now as Worktual and always with the same mission – to help businesses do better, and be better – and that’s all businesses…from massive, to medium, to just starting out.

We provide sophisticated AI-supported solutions with advanced chatbot options through to a full-service omnichannel contact centre platform that can be easily integrated, customised, and optimised for any size of business, in any sector.

We are disruptors and we want to help businesses disrupt their own sectors by having the most advanced customer support systems in place that not only gets smarter everyday, but ensures that your costs go down and your 5-star customer-satisfaction ratings go up!

Advanced AI-powered chatbot and optimised contact centre solutions that will revolutionise your customer support

Batman & Robin, Thelma & Louise, Jobs & Wozniak…everyone needs a trusted companion. Introducing Xaia – we’ve developed three advanced customer-support chatbox systems, powered by Worktual’s supercharged CXAI technology, that supports your business to offer better customer experience, engagement, and satisfaction.

From enhanced live chat with agents and advanced knowledge-based chat, through to optimised conversational-AI problem solving, our Xaia chatboxes support your customers, agents, and overall business better than anything else on the market.

Not all superheroes wear capes – while the Worktual Xaia chatbox systems are the ultimate supercharged customer experience superheroes…they can get even better! Take charge of your customers’ support experience with our full-service omnichannel contact centre platform, that isn't just about solving problems – it's about anticipating needs, increasing engagement, exceeding expectations, and creating an overall experience that turns customers into amazing advocates for your business, leading to more sales and improved satisfaction.

Customer support revolutionised with our AI-powered features

Chatbot features include:

Advanced messaging and live chat

Improved agent productivity and efficiency

Website visitor statistics

Full conversation history

Robust reporting and analytics

Conversational-AI and multilingual messaging

Optimised chatbot functionality

AI-powered agent assistance

Superior lead generation

+ lots more!

Contact centre features include:

Enhanced call management

Full omnichannel communications

Semi and automated SMS and email

Social media messaging

Ticketing system and history

Optimised Interactive Voice Response

Advanced Agent Assist functionality

Platform integration with Google/Microsoft etc.

Widget customisation and branding

Download the Worktual Chatbot/Contact Centre app today and get AI power at your fingertips.