1BRIDGE Tasks

1Bridge Associate (1BA) and Field staff are an integral part of the 1Bridge value proposition of providing Access, Choice & Convenience to the Ruban Consumer. As consumer’s trusted partner they collaborate with each other to bring relevant products & services to the consumer and support in the delivery & fulfillment process. Field level activities to complete all tasks essential for existing local or aspiring entrepreneur is done using this mobile application. 1BAs who seek to upgrade their skills, grow their entrepreneurial ambitions and earn better incomes use it to achieve their business goals. Field staff supporting the 1BAs use this app to quickly respond to consumer needs and achieve better coordination and satisfaction.

• Task detail consists of Task type, description, start date, end date, customer details (if any) and comes from many sources eg., Customer request, missed calls etc

• 1BA has to check the today’s tasks and once the task is done, it will be moved to completed for review by Field staff like District Coordinator (DC).

• DC will check the task and can close / reopen the task with the comment.

• DC can create a new task based on the customer request to assign to a 1BA.

• Periodically, app notifications will be pushed from backend. So 1BA will see the newer tasks.