Agent ACD

Lidar com o status de um Agente Distribuidor automático de chamadas (ACD).

Handle the status of an Automatic Call Distributor (ACD) Agent

Enable/Disable Agent

Call distribution

Call forwarding methods (managed, unmanaged)

Three-party call

Switching back and forth between calls

Recover calls from managed forwarding

Set callers On-hold

Recording

Call classifying

Etc.