Gist

Jul 30, 2019

With the new update, you can now:

1) Quickly find and send KB articles using the article picker
2) Sort conversations by their longest waiting time
3) Mark conversations as priority
4) You can now see and reply to DMs from your connected Twitter account
5) See exactly who on your team is online or away in real-time
6) Support for deleting messages with sensitive information from the team inbox