AnswerForce

Mar 29, 2020

- Inbox is now Inbound, Chats is now Connect
- Set your status to indicate if you are ready to accept calls
- Access call recordings and listen to customer interactions
- Communicate with your customers via SMS and Calls using your business id.
- Tag team members via the Notes feature using @mentions for immediate attention
- Verify potential contacts from inside the app for a personalized experience
- Create new Collabs (group chats) in the Connect tab to collaborate with your team