BaseDesk: Firebase Support

Oct 14, 2026

• New message alerts: get a notification when a customer writes in any connected app. Tap it to open the ticket.
• Alerts list: find past alerts behind the bell on Home.
• Notifications in Settings: turn alerts on or off for each app in one place.
• Reports: see new, closed and waiting tickets, first reply time and busiest days for any dates you pick.
• Clearer setup guide for reply notifications to your customers.
• Bug fixes and improvements.