Ace Retailer Customer Journey

21/04/2020

18.2 MB
Tamaño de archivo
Android 4.4+
Android OS

Acerca del Ace Retailer Customer Journey

La aplicación nos ayuda a lograr nuestros objetivos Train and Execute Helpful.

The Ace Hardware Retailer Customer Journey Application is now available!

To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App.

Two of the most critical factors to increasing our Helpful scores are:

• Availability of staff to provide meaningful assistance in the aisle and

• Speed of checkout.

Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:

• Be greeted by an associate

• Receive assistance in the aisle

• Checkout

With our NEW Version of the Journey App, you can now:

• View both current and previous customer journey results and get your rolled up scores

• Create reports using data collected through the app.

o Monthly Journey Report

o Monthly Journey Reports via Email

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Last updated on 2020-04-21

To help achieve our Train and Execute Helpful goals, Customer Journey is a new, simple tool, retailers and field staff can use in pursuit of amazing customer service.
Two of the most critical factors to increasing our Helpful scores are: Availability of staff to provide meaningful assistance in the aisle and Speed of checkout.
Retailers can now track customer in-store experiences and measure how long it takes for customers to: Be greeted by an associate; Receive assistance in the aisle; Checkout

Mostrar másMostrar menos