AIMS HelpDesk

AIMS Helpdesk Module

The Help Desk product module from AIMS assists in the raising and resolution of service requests and complaints about any issue related to HR, IT, maintenance and concierge departments. It offers a ticketing tool that can be extended to any employee within an organization.

Our Help Desk software integrates fully with many in-house ERP software systems and existing tools such as HR portals, and aids multi-national corporations or small businesses to:

Raise trackable tickets for pending jobs and problems

Assign personnel to various tasks

View the number of pending and closed requests in a given period of time

Receive direct mail statistics of pending and closed tasks

Enhance employee satisfaction levels

Streamline internal support services

Track vendor committed SLAs and response times

Generate TAT reports using several parameters connected to the task

When dealing with complaints, you need to know that your process is as structured and as well-organized as possible in order to achieve the quickest, smoothest and most satisfactory resolution. Help Desk makes it easy to:

Create transparency within your complaint management system

Categorize complaints by department, service type or project

Raise and follow problems via trackable tickets

Monitor the different touch points where complaints occur

Rate user satisfaction following resolution of a task or complaint

Create historical reports and trends of complaints and their locations

With its focus on supporting high levels of service and handling internal issues, Help Desk caters for businesses of all sizes, such as corporate office facilities, IT and ITES companies, concierge services, customer support centers, and banks and financial institutions.

To learn more about how AIMS can help your corporation manage its internal requests and complaint resolutions more efficiently, contact us now for more information or request a demonstration presentation.