Fujitsu aBiP Remote Support (RS)

The Fujitsu Actionable Business Insight Platform (aBiP) Remote Support (RS) app uses some of the very latest technology and techniques, to provide a new layer of interaction for teams requiring support when working out in the field, or for employees who need more interaction with their service desk provider.

aBiP RS uses video streaming capabilities to give real time insight into complex, or problematic tasks, that may otherwise be cancelled, and leave equipment out of action. The aim is to be able to complete activities first time, every time.

Consider an employee struggling to fix a paper jam in an office printer. Normally, their first port of call would be to ring the service desk, and then potentially struggle to example the issue, and the service desk may struggle to understand. But with aBiP RS, they can pick up their phone, point it at the printer, and the service desk can see the actual problem - there's no opportunity to misunderstand.