DELL EMC MOBILE

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EMC MOBILE has updated to support the new Online Support experience.

o EMC MOBILE now allows you to search SR’s by SR Number, Product ID, or Site ID
o Product Alias provided in SR Details
o Related SR’s provided in the SR details
o For employees:
• Note Workflow updated to meet business requirements.
• Re-open SR directly from app
• My Site SR – Custom Groups
• Watch SR
• Read/Unread SR
• SR last modified date, updated by addition of notes