eConsumer

Do you receive community aged care or disability services? eConsumer lets you or your family monitor your service appointments.

If you are a care recipient, the eConsumer App can be installed on your mobile phone or tablet, allowing you to:

• Monitor your care appointments via a daily calendar

• Identify who will be delivering the service and what time, for security purposes

• Make comments regarding the service delivered and/or the performance of the staff member

If you are a family member, the eConsumer App allows you keep track of your loved ones’ appointments for care delivery, offering access to:

• Scheduled appointments and planned services

• View services that are completed and/or not delivered

• How your loved one rates the service and the staff member delivering the service

• Service changes