TickCRM

Leometric Tick CRM Feature Document.

Make your support system productive and less expensive

1.  Cost Effective

-  Generally your call centers helps to attend the customer queries and raise the ticket. They are just mediators between customers and support team. Here we are bridging the gap between customer and support team. There is no intervention of call attendant, directly customer can raise a ticket and the respective engineer starts working on it. Hence it replacing your call center it reducing your call center expenses.

2.  Seamless

-  There is no third party intervention, it completes the complete loop between customer queries to product fixes and customer acknowledgement.

3.  Robust

-  It developed in Angular JS and ionic 3. These are the most cutting edge technologies. These makes application more robust and fast.

4.  Reliable

-  The accurate ticket tracking and logs helps to calculate accurate ticket turnaround time. The holidays and leaves taken care properly, hence we have very accurate ticket turn around.  

5.  Scalable

-  The system is very scalable to work on multiple branches of customer, thousands of product of each branch and hundreds of users.

6.  Comprehensive and user friendly

-  The tick CRM is self-explanatory system, developed keeping very layman non-technocrat users.