Customer Service Training

The term "customer service" encompasses a variety of techniques used by businesses to ensure the satisfaction of a customer, from friendly and attentive staff to prompt response when confronted with product defects. Successful small business owners often cite this factor as one of the most important in establishing and maintaining a prosperous company. "A cascade of beneficial effects can result when a small business cultivates customer loyalty," wrote Michael Barrier in Nation's Business. "That pattern holds in all kinds of small businesses—those that sell to other businesses as well as those that sell to consumer."

Some of the areas discussed include:

How To Provide Customer Service To 5 Difficult Personalities

10 Ways to Innovate and Impress At Work

Top 20 Customer Service Soft Skills to Master

25 Skills for Excellent Customer Service

The Top 5 things People Really Care About (Happiness in the Work Place)

How to be A Good Boss

9 Ways to Become More Charismatic

How to Create An All-Star Linked-IN Profile

Communication Etiquette

15 Reasons Your Customers Don't Like You

7 Expected Attitudes of Great Customer Service

19 Customer Service Phrases

Dealing With Angry Customers