Premier Protection & Support

Optimum’s Premier Protection & Support is like having your own IT department at your fingertips. Once you’re a Premier Protection & Support subscriber, download this app to give you fast and easy, access to unlimited technical support. With one click, you can connect to a live, US-based Tech Advisor via call or chat, who has the ability to remote into your device (with your permission). Our Tech Advisors can assist in areas such as:

o Troubleshooting network and internet-connected devices (e.g., computers, printers, tablets, etc.)

o Setting up WiFi enabled and connected home devices

o Data backup and network file sharing

o Optimizing system performance

o Support for virus/malware

o and more!

Live, U.S.-Based Tech Advisors are available 7 days a week from 7 am - 11 pm EST.

Premier Protection & Support is available to Optimum customers for a monthly fee. This service also provides device protection to cover devices that stop working due to normal wear and tear. To find out more visit, www.optimum.net/pps.

If you are an Optimum customer and you would like to add Premier Protection & Support to your account, please call (866)347-4216. We’re available 24/7.

This app uses the Device Administrator permission. In order to provide remote support and screen sharing capabilities, some devices require

device administration access. This access will only occur with your permission, and will

be disabled when the remote session ends.

App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.