ORIGIN Game Store

We Stand By Our Games. If you don't love it, return it.

EA full game downloads purchased on Origin are eligible for a full refund

GREAT GAME GUARANTEE

When you play a game for the first time, you expect it to rock – to be worth every nickel you spent on it. We expect that too. And while we can't guarantee that you'll never encounter a glitch (hard as we might try), we can guarantee that we'll make it right if something goes wrong.

"If you don't love it, just return it!"

Here's how to return a game with the Great Game Guarantee

You may return eligible EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund. Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.

Visit your Order History and select the Request a Refund link next to any eligible* product.

Complete and submit the Refund Request Form.

You'll get a response within 48 hours and your refund within 10 days.

For more information, you can check out the Great Game Guarantee Policy.

The Great Game Guarantee is in addition to any rights you have regarding returns or refunds, including any right to a refund or other remedy to which you may be entitled under applicable law. You may exercise your right of withdrawal within 14 days from the date of purchase by clicking Request a Refund.

* Certain game editions which include virtual currency packs are excluded from the Great Games Guarantee.