tawk.to

Dec 4, 2024

* Added Multi AI Agent support
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Deploy multiple AI Agents across various channels.

AI Assist now lets you create and manage multiple AI Agents, each tailored to excel in specific customer support channels.

This means you can have a dedicated AI Agent for live chats with a friendly and conversational tone, while another handles tickets with a more professional approach.

Assigning agents by channel streamlines your workflow and ensures customers receive the most relevant assistance.