Complaints

Klachten van klanten wordt zo vaak over het hoofd gezien, spelen onze koers en krijgt het recht!

Customer complaints handling is an important part of any company.

Get it wrong and you lose customers, business and your reputation.

If you are a regulated business the FCA also required you to handle complaints correctly.

Play our course and learn what you need to do and how to behave to keep both your customers, and the FCA happy!