ALT-U

1.Contact the Alt-U Retail helpline to describe your issue

2.Click and share pictures of the product to be returned within 4 hours from the delivery time.

3.Alt-U Retail team will validate the issue and provide you with credit points covering the amount which can be utilized on your next order.

4.Orders placed with a payment made online have an option to be refunded into the same mode of payment within 5-7 business days. However, payments may get delayed due to certain bank issues. Feel free to contact our helpline to know the current status of your refund.

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