Customer Portal (CP)

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CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.

Key Features/benefits

• Charts for Volume Trending and SLA trending and productivity

• Engagement management – Issue management, MOM, escalations, customer feedback

• Team charter, roles and responsibilities, training plan and tracker

• Provides role based access at the various engagement levels

• Seamlessly integrates and pulls data from other business applications

• Visibility to real time information, status and health of the engagement

• Business decisions powered through the readily available volume & SLA trending and productivity reports

• Transparent metrics reporting and process management

• Helps improve customer satisfaction due to timely reporting and communication