ServiceChannel Provider

ServiceChannel Provider Tüm Sürümleri

• 
  2507.2(2507200)APK

  Jul 30, 202571.6 MBAndroid 8.0+Yenilikler
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  Jul 30, 2025 tarihinde güncellendi

  NEW
  - As an FTM internal technician using the SC Provider app, you can view tech’s assigned WOs in a calendar view aligned with the Dispatch Board in Provider Automation. Select the My Schedule button on the Home screen to be redirected to the My Schedule screen. Contact your ServiceChannel representative to enable the feature.
  FIXED
  - You couldn't open WO attachments in PDF and DOC formats. Pictures also couldn't be opened. We've tackled the issue.

• 
  2507.1(2507100)APK

  Jul 15, 202573.2 MBAndroid 8.0+Yenilikler
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  Jul 15, 2025 tarihinde güncellendi

  No major improvements or fixes for this version. Just some under-the-hood updates for the upcoming features.

• 
  2506.2(2506200)APK

  Jul 1, 202582.6 MBAndroid 8.0+Yenilikler
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  Jul 1, 2025 tarihinde güncellendi

  NEW
  - We've added the ability to share the work order note information outside the app. To do that, select the text you want to send by long-pressing it and then click Share. On the Sharing Text pop-up, choose the app through which you want to send the message. The message will include your user name, WO tracking number, date, time, and the selected text.

• 
  2506.1(2506100)APK

  Jun 16, 202582.6 MBAndroid 8.0+Yenilikler
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  Jun 16, 2025 tarihinde güncellendi

  NEW
  - Biometric authentication is now available in the SC Provider app. If your device supports it, you can set up a fingerprint login. All fingerprints registered on your device can be used for login. Note that if fingerprint authentication fails three times, the app will revert to password authentication.

• 
  2505.2(2505200)APK

  Jun 1, 202582.3 MBAndroid 8.0+Yenilikler
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  Jun 1, 2025 tarihinde güncellendi

  NEW
  - FTM internal techs now have better visibility of required fields on the Interactive Troubleshooting screen when creating a WO, with mandatory fields marked with an asterisk.
  - We have implemented the pin icon on the Notes tab of a WO to help you quickly identify WOs with a pinned note.
  FIXED
  - During the check-out process for a non-refrigerant WO, after you clicked Done on the Parts Used screen, an unexpected error appeared, stating that the refrigerant settings were not found.

• 
  2505.1(2505100)APK

  May 20, 202582.4 MBAndroid 8.0+Yenilikler
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  May 20, 2025 tarihinde güncellendi

  FIXED
  - At times during the check-out process, you were unable to select or manually enter resolution codes. You've bumped into the error message. The error does not pop-up anymore.
  - Occasionally, attempting to access the complete list of WOs in the app, you saw a system error message instead. You can now access the WO list screen.
  - There was a mismatch between the total time a technician spent on site in the SC Provider app and in Service Automation. We've eliminated this discrepancy.

• 
  2504.2(2504200)APK

  Apr 30, 202582.4 MBAndroid 8.0+Yenilikler
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  Apr 30, 2025 tarihinde güncellendi

  No new features and bug fixes. We are getting the app ready for the upcoming features.

• 
  2504.1(2504100)APK

  Apr 22, 202582.2 MBAndroid 8.0+Yenilikler
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  Apr 22, 2025 tarihinde güncellendi

  NEW
  - On the Checklist screen, the Submit button has been renamed Proceed. Upon answering a checklist question for multiple assets on a work order, select Proceed to be redirected to the asset list view screen, and then submit a checklist.
  FIXED
  - When answering the checklist, if you tried to enter numbers in the answer field, the field became inactive after each number you entered, forcing you to manually select it to add more digits. We've done away with this annoying issue.

• 
  2503.2(2503200)APK

  Apr 3, 202582.5 MBAndroid 8.0+Yenilikler
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  Apr 3, 2025 tarihinde güncellendi

  NEW
  - We've added the ability to make the Add Leak Note field required when entering a leak record for a WO asset on the Leak Record screen. Contact your SC representative to enable the following functionality.
  FIXED
  - For work orders assigned to multiple technicians, if one tech completed the checklist, the next could see the checklist pre-filled with the first tech responses instead of having an independent checklist. Now, each technician assigned to a work order has an independent checklist.

• 
  2503.1(2503100)APK

  Mar 21, 202582.4 MBAndroid 8.0+Yenilikler
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  Mar 21, 2025 tarihinde güncellendi

  NEW
  - Good news for Portuguese speakers! You can use the app in your native language since we’ve added the Portuguese translation to this version.
  FIXED
  - Upon adding a part to a work order, on the Choose Source Location > Other Inventory Location screen, no matter what truck source locations you selected, you saw the same name on the Search Parts screen. We have addressed this issue by ensuring the correct source location name will appear based on the selected truck.