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關於OneWorkForce
實時隨時隨地監控您的聯絡中心的活動。
OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
最新版本1.2.1的更新日誌
Last updated on 2016年08月11日
Minor bug fixes and improvements. Install or update to the newest version to check it out!
視頻和屏幕截圖
OneWorkForce歷史版本
1.8 MB2016年08月11日
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