Safire Assist

The exciting and innovative Safire mobile app will enhance members’ experience with Safire Insurance.

There are several exciting functions, packaged into a very smart future proof app to ensure client service excellence!

1. Seamless access to all value-added services including detailed information of the product cover.

2. Members will be able to view their insurance policies live to ensure they have a “real-time” view of their cover and premium.

3. Additional cover can be requested via the app and members can include photographs / scanning of license disks to capture relevant data about the vehicle for assessment.

4. A built-in panic button to push in case of a roadside emergency. The panic button will send an alert into the call centre to “call back” the client and arrange immediate assistance.

5. The ability to lodge a claim notification of incident for motor, home and personal to expedite a claim with step-by-step assistance on the app. This notification includes the ability to scan the barcode on the third parties’ vehicle license disk as well as driver’s license disk. The data within the barcode is seamlessly decrypted and pre-populated within the app to simplify the process. Members will also be prompted to take the required photo evidence at the scene and these photos will be date and time stamped to keep a proper audit trail and enable Safire to expedite the processing of the claim.

6. The app has a built-in accident manager to assist the member to capture all the relevant information at the scene of the incident. This includes capturing third party details through the vehicle licence disk and driver’s licence disk scanning functionality, witness details, road conditions, geo-location, photos of the scene and more.

7. Vehicle Pre-inspection – members will be able to take photos of the front, side and back of the vehicle, scan the vehicle license disk to capture the details of the vehicle e.g. make, model and derivative as well as scanning the driver’s license disk to decrypt the driver’s details. The full pre-inspection detail will be sent through to Safire’s offices via email to assess.

8. Members will be able to recommend new leads to you.

9. Secure registration process with One Time Pin sent to Phone and integrated database lookup to ensure the process is seamless.

10. An integrated online web portal compatible on tablets, laptops and PC’s, and many more features.