更新于2026年02月20日
WhatsApp is now fully supported. Send and receive business WhatsApp messages in the app and use approved templates for follow-ups outside the 24h window.
All conversations are unified in a multichannel inbox. Live Chat, WhatsApp, SMS, Messenger and Email appear together, with faster channel switching and a cleaner view
Start new outbound messages on supported channels and send or receive voice notes where available
Faster replies, better context, one inbox built for how customers communicate
