RepUp

RepUp is a Guest Experience Management platform that allows hoteliers to have better control over what customers are talking about them online. Actionable inputs based on analytics help improve guest satisfaction, online reputation and hence top line of the hotel brand.

Application version: Beta stage

Current features included in the application are:

• Review aggregation across leading OTAs and social networks

• Guest feedback collected at the time of check out

• Tickets raised on staff for negative mentions in reviews or guest feedback

• Multiple filters - month, property, customer sentiment, source of data, staff