FOCUS OV GO

Adding value to FOCUS Portal

Kantar TNS EFM (Enterprise feedback management) Platform specifically built for the Auto Industry CX programs.

Main goal: increase Customer Satisfaction by allowing dealers to manage Hot Alerts in a more agile way.

Functionalities:

- Leverage mobile usage: manage Alerts anywhere.

- Device capabilities for productivity: Push Notifications, one-click Call.

- Basic reporting: main KPIs available with trends.

- Available for Android 5.0+ and iOS 8+.