HighLevel

Jan 10, 2026

- Focus your inbox with Advanced Filters using AND/OR rules across channels, assignees, followers, mentions, and message direction.
- Assign Service V2 offerings to multiple staff members with flexible modes.
- Use internal comments, unified send/schedule controls, clear SLA timers, and jump straight to unread messages.
- Browse the refreshed Media Library and get clearer Social Planner edit guidance.
- Find help faster with the new Support & Diagnostics page and refreshed Settings.