TMS

TMS is a package that manages and maintains lists of issues as needed by an organization. It provides Features such as Automated audit log for ticket history, built-in ticket performance reports.

Benefits :

Easy Status information: Status of an issue whether pending or resolved can be easily seen.

Ticket Bifurcation : Separate tickets can be maintained for separate clients, Customers, Type of issues.

Better management of data of Support Team: Pending tickets , Resolved Tickets , Replied tickets & Resend Tickets all can be seen at one place

Features :

All Tickets History of Different types maintained at a single place

Option to Search Tickets based on Different criteria.