Helpdesk ICT - Admin

Helpdesk ICT - Admin is an application developed by the Federal Agricultural Marketing Authority (FAMA)

for IT Support and other vendors at every state. Its help them to response and take immediate action.

Features:

•Access and respond to all of your open tickets

•Create new tickets or close out existing issues

•Reassign tickets to other technicians and other support agents

•Record support time and assign a task type

•Review and pick up tickets listed in any of your unassigned queues

•Respond to staff quickly by adding Ticket Updates