QA ITIL Learning Aid

This free app from QA, provides a comprehensive introduction to ITIL Service Management 2011.

If you are new to ITIL Service Management or are studying for the ITIL Foundation exam, then this App will support your study and act as a great ‘on-the-go’ reference tool.

Familiarise yourself with the ITIL Service Management Framework through bite size learning nuggets and videos, that help you put it all into context with business performance.

Features:

Videos: Alan Holmes, QA’s Head of Service Management, explains the various stages of the ITIL Service Management lifecycle and the importance of each of these in the real world.

Test Preperation: The quiz feature helps you practice for the ITIL Foundation level exam.

Exam Tips: The exam guidance and tips have been prepared by the largest team of Service Management training consultants in Europe and will prepare you for the question types and best possible responses

ITIL 2011: A unique feature explaining the key differences between ITIL 2011 and ITIL 2007 (formerly known as Version 3 or V3).

Glossary: This section lists the key terms and acronyms associated with service management lifecycle; includes a useful search tool enabling you to look up specific terms and acronyms.

The ITIL Service Management Framework is owned by the Cabinet Office and used under licence. The ITIL Learning Aid App has been designed and built by QA, an Authorised Training Organisation.

QA is the largest provider of training in the UK and has over 1500 courses available. For more information visit www.qa.com