ServiceNow Queue

Pavan Madhavrao Poul

Jan 8, 2016

Trusted App

779.9 KB
Saiz Fail
Everyone
Android 4.0+
Android OS

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Mengenai ServiceNow Queue

This is used to assign active and unassigned records to group members.

Here we can integrate this "ServiceNow Queue" android app with any instance with your username and password, where you can assign incident to particular group members.

Steps to integrate.

1.User Name:Give User Name

2.Password:Give Password

3.Instance Name:Give instance name (temp if your instance url is "temp.service-now.com")

4.Assignment To Group Members:Give Users group name (Developer, Tester)

5.Please Save the settings first (Click on Save)

6.Select the table from screen

6.Now you can assign the active and un-assigned records to group members by clicking Update button.

Note:

Here we can integrate all tables which has following fields(like incident,problem and change)

1.Number

2.State

3.Priority

4.Short description

Requirement:

As this app is using rest web service to update the record so the given user should have admin access or should have role to read/write for the given table and role "Rest"

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What's new in the latest 1.8

Last updated on 2016-01-08

1.We are fetching active and unassigned records from following tables.
Incident
Problem
Change
Requested Item
Request
Catalog Task
2.You can add worknote when you are assigning the record.
3.For every request this app is fetching 5 records with descending order of created date,so it will take less time to fetch the active unassigned records.

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