ServiceDesk Plus | On-premises

Sep 14, 2023

V5.9:
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided