Freshservice

May 8, 2025

- The Freshservice mobile app now includes Freddy AI Copilot’s AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it.