CMS app is an easy solution by TRAI to raise claims for wrongly activated VAS.
TRAI CMS is an easy to use, simple application that can solve a frequently occurring and a
very time-consuming issue faced by a telecom subscriber. Often a mobile subscriber is faced with an issue where he/she is charged for Value Added Services (VAS) which the user has either not opted or given double consent for. TRAI CMS App will automatically populate the list of VAS services activated in the last 30 days with details such as the date of activation / de-activation as well as the status of user double consent and the date that it was recorded on. The application will allow users to raise claim for refund for the services which are activated without user's double consent. In addition to the above-mentioned features, the application will also show a count of claims raised with the status of the claims as well as the status of each complaint.