ngDesk

ngDesk will centralize, automate and simplify your customer support operations.

By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all tickets are responded to and resolved quickly. The in application messaging, improves communication between your agents and your customers, decreasing resolution time and increasing customer satisfaction. Check us out here https://www.ngdesk.com/.