Service Manager for EBS

Oracle America, Inc.

Apr 9, 2018

35.3 MB
Dung lượng tệp
Android 4.0.3+
Android OS

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Giới thiệu về Service Manager for EBS

Monitor service requests and take action on the go.

By installing this app you agree to the End User License Agreement terms at http://docs.oracle.com/cd/E85386_01/infoportal/ebs-EULA-Android.html.

With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go.

-Track service request backlog

-Prioritize escalated service requests

-Reassign service requests to balance work queues

-Provide analysis to expedite resolutions

-Reduce service agreement violations

Oracle Mobile Service Manager for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12.1.3 and 12.2.3 and above. To use this app, you must be a user of Oracle TeleService, with mobile services configured on the server side by your administrator. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772.1 at https://support.oracle.com

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What's new in the latest 1.2.0

Last updated on 2018-04-09

-Support for custom CA or self-signed server certificates to standard apps for TLS connections to Oracle E-Business Suite

- Technical updates
For more information, see My Oracle Support Note 1641772.1 at https://support.oracle.com (https://support.oracle.com/)

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