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关于Service Manager for EBS
监控服务请求，并采取在旅途中的行动。
By installing this app you agree to the End User License Agreement terms at http://docs.oracle.com/cd/E85386_01/infoportal/ebs-EULA-Android.html.
With Oracle Mobile Service Manager for Oracle E-Business Suite, contact center managers and agents can manage service requests and take action on the go.
-Track service request backlog
-Prioritize escalated service requests
-Reassign service requests to balance work queues
-Provide analysis to expedite resolutions
-Reduce service agreement violations
Oracle Mobile Service Manager for Oracle E-Business Suite is compatible with Oracle E-Business Suite 12.1.3 and 12.2.3 and above. To use this app, you must be a user of Oracle TeleService, with mobile services configured on the server side by your administrator. For information on how to configure mobile services on the server and for app-specific information, see My Oracle Support Note 1641772.1 at https://support.oracle.com
最新版本1.2.0的更新日志
Last updated on 2018年04月09日
-Support for custom CA or self-signed server certificates to standard apps for TLS connections to Oracle E-Business Suite
- Technical updates
For more information, see My Oracle Support Note 1641772.1 at https://support.oracle.com (https://support.oracle.com/)
- Technical updates
For more information, see My Oracle Support Note 1641772.1 at https://support.oracle.com (https://support.oracle.com/)
视频和屏幕截图
Service Manager for EBS历史版本
Service Manager for EBS 1.2.0
35.3 MB2018年04月09日
Service Manager for EBS 1.1.0
41.5 MB2017年01月11日
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