‎Genesys Cloud Insights

All Versions of ‎Genesys Cloud Insights

• 
  20250522.6(6)XAPKAPKs

  Jun 5, 20257.4 MBAndroid 8.0+What's New
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  What's new in the version 20250522.6

  Updated on Jun 5, 2025

  - Adds FedRAMP environment to the login interface screen.
  - Adds icon to indicate that an alert is read/unread.
  - Updates resource center URIs (T&C, FAQs, and Private Policy).
  - Improves statistics real-time update in queues and users screen, and handles API rate limits requests accordingly.
  - Sets alerts and rules to be snoozable and muteable only, respectively.
  - Bug fixes on rules sorting after the initial creation, and other improvements.
  - Improves localization throughout the app.

• 
  20250328.4(4)XAPKAPKs

  Apr 1, 202513.9 MBAndroid 8.0+What's New
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  What's new in the version 20250328.4

  Updated on Apr 1, 2025

  - UI improvements in different screens.
  - "No Internet Connection" snack bar UI display when internet access is unavailable.
  - Bug fixes.
  - Localization improvements.

• 
  20250224.3(3)XAPKAPKs

  Feb 25, 202513.7 MBAndroid 8.0+What's New
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  What's new in the version 20250224.3

  Updated on Feb 25, 2025

  Meet Insights! This initial release includes monitoring and alerting features to help you get clear and practical insights about your contact center. We hope you enjoy it!