AnswerForce

10/3/2020

1. Inbox is now Inbound, Chats is now Connect.
2. Set your status to indicate if you are ready to accept calls.
3. Access call recordings and listen to customer interactions.
4. Communicate to your customer via Calls and SMS using business line number.
5. Tag team members via the Notes feature using @mentions for immediate attention.
6. Communicate to your team members via Video Call integration.