FCS Engineering (FCSQA)

FCS Engineering is a native application that operates on iOS and Android mobile devices for hotel engineering staff to

accept/create jobs.

It has the innate business intelligence to dispatch jobs based on runners’ skill sets, availability and locations. Hotel engineering staff can also make use of the ad-hoc messaging function for better communication.

It is specifically designed for use in conjunction with centralized job dispatching systems such as the web-based FCS Engineering. With FCS Engineering mobile app installed on staff mobile devices, they are now able to deliver excellence in service anywhere and anytime. Each service request can be tracked from start until completion. Authorized staff can also view guest folios and detailed preferences.

Key Features:

• Support multi-language

• Guest requests management for in-house guest

• Inter-department work orders management

• Allow runners to check messages from the call centre with history for all received/sent messages

• Ad hoc messaging to individuals or groups

FCS is a leading hospitality solution and services provider with presence in over 32 countries worldwide.

With over 4000 customers globally, FCS provides comprehensive guest-facing and back-end hospitality solutions for major hotel chains, mega resorts, prestige boutique hotels, and gaming facilities. The use of this mobile application is governed by FCS. For more details, please visit www.fcscs.com or email to [email protected].