icrm

The ICRM is a cutting edge application that automates the Ticket/Feedback/Enquiry/Suggestion generation thereby making it easier to resolve the issues raised by the user. The application cuts down the need for resources and also saves time.

Some of the core features of our application:

1. Generates the tickets on users cue and forward its relevant parties for redressal.

2. In-built escalation system if the issue is not resolved in meant time with different escalation levels.

3. Chat with the agent on pronto basis for better experience.

4. Translation to Arabic is supported.