Janatha service centre

Janatha service center have arguably become the front line for campus modernization since as early as the 1990s—and back then it was a more about saving office space than streamlining data. Today, schools implementing them can rapidly modernize, streamline, and digitize the student experience, all while improving efficiency and service for students.

As complexity grows at higher education institutions—with most institutions hosting at least some online courses if not fully online programmers, with satellite campuses providing services away from the main campus, and student demographics shifting from full-time residential students toward commuting and/or part-time students—one stop service centers become more necessary and practical.

Students’ ability to navigate complex administrative processes should not be the factor that determines whether they stay happily enrolled at their current institution or seek enrolment elsewhere. Additionally, as institutions expand and upgrade the breadth of resources available to students, it is necessary to provide students with easy access to those resources, with options for mobile, web, or walk-in service as appropriate.

One stop centers can provide students with a central location to seek assistance and a trained staff to either provide that assistance or make an appropriate referral. This type of attention to student-centered service is critical to supporting the changing needs of today’s diverse learners, and is critical to schools shifting to an integrated, efficient, and pro-data infrastructure.

Students have access to services online as well as face-to-face services. For students visiting the physical location, there is a website and mobile application so students can check on them and they can register without visiting the physical location.

Services provided include:

• Exam Registration

• Revaluation

• Supplementary registration

Key takeaways

• Janatha Service center improve efficiency and the student experience

• Janatha Service Center is a powerful recruiting and retention tool

• Students expect a high level of service and support