Help Scout

Jun 10, 2026

Set a custom status message directly from the app. Pick an emoji and add a message to let your team know what you’re up to — or clear it when you’re back.

You can now also start a new conversation from an existing thread, so you don’t have to jump to the web when you need to spin something off.

We’ve also fixed an issue that prevented @mentions from working as expected, along with other internal improvements and bug fixes.