Help Scout

Tutte le versioni di Help Scout

• 
  2026.11(1786627005)Questa è l'ultima versioneLatest

  APK

  Aug 13, 202619.5 MBAndroid 8.0+Novità
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  Novità nella versione 2026.11

  Aggiornato il Aug 13, 2026

  You can now reply to SMS conversations! Notes are also more flexible and can be edited or deleted once they've been posted. This release also includes a handful of smaller under-the-hood improvements and fixes.

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  2026.10(1784211081)

  APK

  Jul 17, 202619.5 MBAndroid 8.0+Novità
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  Novità nella versione 2026.10

  Aggiornato il Jul 17, 2026

  This release adds thread reactions to conversation threads — you can quick-react from the thread options menu, tap a reaction chip to toggle it, and long-press to see who reacted, with names and avatars kept in sync in real time.
  
  SMS conversations now open in read-only mode, with replies disabled and a banner directing you to reply from the web.

• 
  2026.9(1781539875)

  APK

  Jun 25, 202619.1 MBAndroid 8.0+Novità
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  Novità nella versione 2026.9

  Aggiornato il Jun 25, 2026

  Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track. Conversation list items also get a refreshed layout, and we fixed a bug where replying could duplicate earlier threads below your new reply.

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  2026.8(1780334155)

  APK

  Jun 10, 202619.1 MBAndroid 8.0+Novità
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  Novità nella versione 2026.8

  Aggiornato il Jun 10, 2026

  Set a custom status message directly from the app. Pick an emoji and add a message to let your team know what you’re up to — or clear it when you’re back.
  
  You can now also start a new conversation from an existing thread, so you don’t have to jump to the web when you need to spin something off.
  
  We’ve also fixed an issue that prevented @mentions from working as expected, along with other internal improvements and bug fixes.

• 
  2026.7(1778531502)

  APK

  May 20, 202619.1 MBAndroid 8.0+Novità
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  Novità nella versione 2026.7

  Aggiornato il May 20, 2026

  SLAs are now visible across the app, with a new indicator in the conversation list and in the dock. Tap it to open a detail sheet with all the info.
  
  A small bug fix where note messages were cleared on an orientation change.

• 
  2026.6(1776346341)

  APK

  Apr 18, 202618.7 MBAndroid 8.0+Novità
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  Novità nella versione 2026.6

  Aggiornato il Apr 18, 2026

  Enhanced features and optimizations to deliver a smoother user experience.

• 
  2026.5(1774452522)

  APK

  Mar 30, 202618.6 MBAndroid 8.0+Novità
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  Novità nella versione 2026.5

  Aggiornato il Mar 30, 2026

  Manage your availability from anywhere. Toggle Active or Away from your profile — status syncs instantly between mobile and web, and routing updates automatically. Plus, get instant Help Scout support with AI Answers.

• 
  2026.4(1772483011)

  APK

  Mar 4, 202619.6 MBAndroid 8.0+Novità
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  Novità nella versione 2026.4

  Aggiornato il Mar 4, 2026

  Now supporting WhatsApp!
  Reply to WhatsApp messages in the mobile app. Just connect your WhatsApp channel in Help Scout on the web first, then you’re ready to go.
  
  WhatsApp is available on Plus and Pro plans at no extra cost.

• 
  2026.3(1770054581)

  APK

  Feb 9, 202619.4 MBAndroid 8.0+Novità
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  Novità nella versione 2026.3

  Aggiornato il Feb 9, 2026

  Enhanced features and optimizations to deliver a smoother user experience.

• 
  2026.1(1767734907)

  APK

  Jan 10, 202618.9 MBAndroid 8.0+Novità
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  Novità nella versione 2026.1

  Aggiornato il Jan 10, 2026

  In this version, we've fixed a bug that prevented users from copying the customer’s email address to the clipboard.