Freshcaller

2022年10月16日

Forward live calls to queue/IVR in Freshdesk Contact Center
* In addition to transferring calls to team members, agents can forward an ongoing call to a queue or IVR. Avoid escalations, maximize agent performance, and instantly connect customers with the expert team.

Bug fixes and improvements
* We're always making improvements to Freshcaller so that you don't miss a thing.