AfterSell HdfcSec

AfterSell assists you in supporting and engaging your customer. Whether you are a Product Brand , or

a Service Brand or an independent service provider, you can use AfterSell to create satisfied customer

and ensure repeated sales. You may state the brands and locations you serve, sign up AMC or

resolve the calls for the customer.

AfterSell Features

• Admin

o Create your organisation structure

o State the Brands, Product. Locations you serve

o Define locations, roles and users

• Customer Connect

o Maintain your installed product base

o List and connect with your customer

o Invite and Sign up AMC

o SLA

• Support

o Plan Preventive and set up Scheduled Maintenance

o Support AMC

o Receive service request

o Assign it to the right team or person

o Track issues to resolution

• Configuration and Reporting

o Easy work flow management

o TAT, Capacity, Utilisation and life cycle

o Product and vendor performance

o Dashboard for all users

Easy Set up

• Easy for IT department to set the structure

• Single Sign on for Host for AfterSell Modules

• Integrated it with ERP or local system

• Integrate with the Products and Customers for real time data

• Secure data and use for the enterprises

• Scaling up based on demand

• Incorporate all assets with the enterprise

• Extend the asset to business partners

User benefits

• Easy to use

• List all brands and products

• Provide quick response

• Check status

• Ensure resolution

• Obtain feedback

• Eliminate recurrence

Organization benefits

• Manage Installed Base

• Stay connected to each customer

• Product and customer geographic spread

• Provision service and support

• Identify and track movement of assets

• Preventive and predictive intelligence

• Ensure high life for the products

• Increase parts and service revenue

• Ensure customer satisfaction