Mobile Office for Genesys

Oct 14, 2026

Older Versions of Mobile Office for Genesys

If you are experiencing issues with the latest version of Mobile Office for Genesys due to bugs or incompatibility with your device, downloading an older version can be a practical solution before the app developer fixes the problem. APKPure offers all of the older versions of Mobile Office for Genesys that are compatible with various devices and Android systems. Download rollbacks of Mobile Office for Genesys for Android. All downloads from APKPure are free from viruses and provide a fast, secure way to get the app version history you need.

All Versions of Mobile Office for Genesys

12.3.11.0(12031100)Latest
XAPK
Oct 14, 202677.0 MBAndroid 12.0+
Download
What's new in the version 12.3.11.0
Updated on Oct 14, 2026
* Fixed a bug where WhatsApp interaction didn't arrive properly for a small set of users
12.3.9.2(12030902)
XAPK
Sep 23, 202665.3 MBAndroid 12.0+
Download
What's new in the version 12.3.9.2
Updated on Sep 23, 2026
* Fixed a bug where incoming voice notes didn't work for specific users
12.3.7.8(12030708)
XAPK
Aug 29, 202669.1 MBAndroid 12.0+
Download
What's new in the version 12.3.7.8
Updated on Aug 29, 2026
* Update the call screen to use the native (pill) notification component as required by Android 17
* Bug fixes and improvements
12.3.6.1(12030601)
XAPK
Aug 5, 202667.4 MBAndroid 12.0+
Download
What's new in the version 12.3.6.1
Updated on Aug 5, 2026
* Added voicemail transcripts
* Voicemails will now play on speaker by default
* Fixed a bug with taking calls in the car
* Other bug fixes and improvements
12.3.5.2(12030502)
XAPK
Jul 29, 202667.3 MBAndroid 12.0+
Download
What's new in the version 12.3.5.2
Updated on Jul 29, 2026
* Support for Click-to-WhatsApp
* Added visual and audio feedback when reconnecting
* When selecting a canned response, only responses linked to your current queue will be shown
* Added retry button when AI Summary fails to fetch
* Added secure pause on non ACD calls
* Added letters to the keypad for easier vanity number dialing
* Other bug fixes and improvements
12.3.3.6(12030306)
XAPK
May 20, 202666.8 MBAndroid 12.0+
Download
What's new in the version 12.3.3.6
Updated on May 20, 2026
* Improved support for Genesys Attempt Recovery, no admin setting needed anymore
* Fixed a bug when a second call comes in during an interaction
* Bugfixes and improvements
12.3.1(12030100)
XAPK
Apr 26, 202666.8 MBAndroid 12.0+
Download
What's new in the version 12.3.1
Updated on Apr 26, 2026
* Fixed a bug where the app would crash
12.2.9(12020901)
XAPK
Apr 13, 202641.4 MBAndroid 12.0+
Download
What's new in the version 12.2.9
Updated on Apr 13, 2026
* Support new Genesys Station API
12.2.5(12020500)
XAPK
Mar 26, 202641.4 MBAndroid 12.0+
Download
What's new in the version 12.2.5
Updated on Mar 26, 2026
* Fixed additional issues where the connection lost screen would show incorrectly at the end of a call
* Increased the time that an AI summary can load
* Bugfixes and improvements
12.2.2(12020200)
XAPK
Nov 12, 202549.9 MBAndroid 12.0+
Download
What's new in the version 12.2.2
Updated on Nov 12, 2025
* AI Summary UI improvements

Choose the right version for your device automatically.

One-click to install XAPK/APK files on Android!

Download APKPure